Friday Night at the ER launched a new online Support Center, including searchable Help Articles and an interactive Community Forum. Anyone who is a customer can now log in, search a wide range of topics, and exchange ideas about best practices, tips and tricks, common questions, etc.
With customers across multiple time zones and a growing international presence, the company wanted to expand its customer support offerings to include self support that is accessible 24 hours a day online. Friday Night at the ER also wanted to create an online forum where users can connect with each other to seek advice and offer ideas regardless of their physical location.
“Think of it as an extended, ever-evolving version of the Guide for Facilitators that’s online, searchable and powered, in part by our community of users,” says CEO Jeff Heil.