JD Power releases survey results on CVS-Aetna merger

JD Power releases survey results on CVS-Aetna merger

J.D. Power released the results from its December 2018 pulse survey, which delves into consumer perception of the CVS-Aetna merger and the prospect of receiving care in a CVS retail pharmacy setting.

It generated 1,000 responses. More than half (53 percent) had visited a CVS store within the previous 12 months and 96 percent said a CVS store was located less than 30 minutes from their home.

Some of the findings:

  • 45 percent would consider receiving primary care at a CVS clinic.
  • Younger patients and privately insured patients are the most receptive to the CVS-Aetna model.
  • Cost and convenience are growing in importance.
  • Consumers don’t expect the CVS-Aetna model to affect healthcare outcomes.
  • Views diverge on coordinated care, with respondents about evenly split on whether a CVS healthcare option would provide a more coordinated approach than what they are currently receiving.
  • About half of respondents are open to using a CVS-based clinic for healthcare, about half can be persuaded by lower costs or greater convenience, and about half believe CVS can improve in the coordination of their care.

View the PDF file below for more details on the survey results.

CVS-Aetna-FINAL